Frequently Asked Questions
Everything you need to know about Hoselink products and services.
What makes Hoselink Retractable Garden Hose Reels different?
Our hose reels feature a patented 'no-burst' fitting system and a smooth auto-rewind mechanism that ensures your hose is stored neatly without kinks or tangles.
Do you offer a warranty on your products?
Yes, all Hoselink Retractable Hose Reels come with a 2-year warranty, while our fittings and accessories are covered by a 12-month warranty against manufacturing defects.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
Can I install the Retractable Hose Reel myself?
Absolutely. Every Hoselink unit comes with a comprehensive installation kit and an easy-to-follow guide. You only need a drill and a few basic tools to mount it to your wall.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund.
Are Hoselink fittings compatible with other hose brands?
While our fittings work best as a complete system, we provide universal tap connectors and accessory connectors that allow you to integrate Hoselink components with standard garden hoses.