Returns & Exchanges

At Hoselink, we stand by the quality of our watering and garden solutions, offering a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If a product doesn't meet your expectations, we make the return process simple and transparent to get you back to enjoying your garden.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all Hoselink fittings, accessories, and manuals are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your parcel and drop it off at any authorized postage location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.